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  • 【审核通过】 2020年6月份市民心声综述暨部门在线回复情况通报 [复制链接]
  • 发表于 2020-07-24 16:31:26 | 只看该作者     


     

    20206                                (总第296期)

     

     

    马鞍山市人民政府网

    “市民心声”及双微办理情况通报

     

    各县、区人民政府,市政府各部门,各有关单位:

    根据《马鞍山“市民心声”论坛咨询投诉考核办法》有关规定,对2020年6月份市人民政府网站市民心声论坛运行情况进行统计分析,现将结果通报如下:

    一、回复办理情况

    1.论坛访问情况:2020年6月份,市民心声论坛访问量145.67万余人(次),总发帖量1808篇。

    2.办理情况:累计接受网民各类咨询投诉551帖,其中“马鞍山市人民政府发布双微”接收30帖,办结30帖,双微办结率100% ;论坛接收521帖,单位回复521帖,办结521帖,论坛办结率100% 。

    本月论坛总体情况较好。综合来看,网民咨询主要集中在教育方面,如入学咨询、放假安排、升学考试等方面;投诉类主要是物业纠纷、违建举报等问题。

    红黄牌督办单位(回复时间超过3个工作日,办结时间超过7个工作日):

    部门名称

    超时回复(论坛)

    未办结数

    (论坛)

    未办结数

    (双微)

    备注

    市城管局

    1

    0

    0

     

    消防支队

    1

    0

    0

     

    团市委

    1

    0

    0

     

    二、民情热点

    中高考备考成热点话题。今年市区“小升初”、普通高中招生录取办法政策有哪些调整,各批次如何录取及志愿怎么填?成为家长关心的热点,本月论坛市教育局收帖量增幅较大,市教育局及各县区收帖后,及时发布相关政策解读,让广大学生及家长了解、熟知我市相关招生政策,理性选择适合的学校就读。

    本月博望区对网友咨询的“个体户营业执照注册登记问题”处理热情,解答详细,获网友点赞。交警支队对网友反映的“雨田路到九华西路交叉口左拐弯绿灯时间太短”问题,当天核实处理,次日获网友跟帖好评。

    三、存在问题

     

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   

    一是办理时效有待提高。个别部门在答复网民留言时存在拖延办理情况,对于一些简单的政策性回复未能做到当日办结,例:本月博望区收到一则咨询办理农村建房规划许可证的帖子,此类简单的政策性解答,该单位用时一周才回复完毕。

    二是个别单位办理不主动。大多数单位在接到网民留言后,能按要求及时办理。但个别单位因平时咨询投诉较少,未形成“明确专人分管、明确专人办理”的工作机制,对等待留言办理工作不重视,办理人员不积极主动,需管理员多次催办。如消防支队、团市委。

    三是问题解决不彻底。本月论坛收到网友发帖咨询“骏马工程补助”发放事宜,市人社局对此回复我市2019年第三季度“骏马”工程奖补资金均已拨付到位,资金发放需要各县区落实执行。网友就此资金发放问题进行多次询问县区,未得到明确答复,引网友吐槽办事效率低。

    四、下阶段工作要求

    一是进一步提高办理质量,加强跟踪督办。各承办单位要进一步完善工作机制,落实工作责任,切实增强责任感,确保办理质量,客观公正地给予答复。对网友反映的合理性诉求,要采取可行措施,给出准确的办理结果,对不合理的诉求也要换位思考,认真做好解释工作,争取理解和支持。同时要加大留言办理工作跟踪督办力度,确保留言回复中对网友作出的承诺或采取的措施得到兑现和落实。

    二是进一步严格要求,注重实效各承办单位要严格按照网友留言办理流程,在规定时限内办结。简单问题1个工作日内办结回复;咨询建议类3个工作日内办结回复;反映投诉类7个工作日内办结并回复;若问题复杂、涉及多个单位共同办理的,各相关单位要互相沟通,密切协作,分别按照各自职能迅速办理,按时回复;因客观原因需要延期办理和回复的,承办单位要及时向论坛管理员说明原因,申请延时,按期办结。

    附件1:2020年6月份市民心声论坛办理单位在线回情况统计表

    附件2:2020年6月份政府网微博微信办理单位在线回复情况统计表

     

     

    2020年7月17

     

     

     

     

     

     

     

     

     

     

     

    附件1:

    2020年6月份市民心声论坛办理单位在线回复情况统计表

     

    部门名称

    总帖数

    按时回复

    超时回复

    未回复

    办结数

    未办结数

    办结率

    备注

    含山县

    21

    21

    0

    0

    21

    0

    100.00%

     

    当涂县

    72

    72

    0

    0

    72

    0

    100.00%

     

    和 县

    29

    29

    0

    0

    29

    0

    100.00%

     

    花山区

    77

    77

    0

    0

    77

    0

    100.00%

     

    雨山区

    58

    58

    0

    0

    58

    0

    100.00%

     

    博望区

    27

    27

    0

    0

    27

    0

    100.00%

     

    市经开区(示范园区)

    29

    29

    0

    0

    29

    0

    100.00%

     

    慈湖高新区

    3

    3

    0

    0

    3

    0

    100.00%

     

    郑蒲港新区

    7

    7

    0

    0

    7

    0

    100.00%

     

    发改委

    1

    1

    0

    0

    1

    0

    100.00%

     

    经信局

    0

    0

    0

    0

    0

    0

    -

     

    教育局

    57

    57

    0

    0

    57

    0

    100.00%

     

    科技局

    0

    0

    0

    0

    0

    0

    -

     

    公安局

    9

    9

    0

    0

    9

    0

    100.00%

     

    交警支队

    19

    19

    0

    0

    19

    0

    100.00%

     

    民政局

    2

    2

    0

    0

    2

    0

    100.00%

     

    司法局

    0

    0

    0

    0

    0

    0

    -

     

    财政局

    2

    2

    0

    0

    2

    0

    100.00%

     

    人社局

    15

    15

    0

    0

    15

    0

    100.00%

     

    住建局

    22

    22

    0

    0

    22

    0

    100.00%

     

    交运局

    2

    2

    0

    0

    2

    0

    100.00%

     

    生态环境局

    1

    1

    0

    0

    1

    0

    100.00%

     

    农业农村局

    3

    3

    0

    0

    3

    0

    100.00%

     

    水利局

    0

    0

    0

    0

    0

    0

    -

     

    商务局

    1

    1

    0

    0

    1

    0

    100.00%

     

    文化和旅游局

    2

    2

    0

    0

    2

    0

    100.00%

     

    卫生健康委

    9

    9

    0

    0

    9

    0

    100.00%

     

    审计局

    0

    0

    0

    0

    0

    0

    -

     

    自然资源规划局

    7

    7

    0

    0

    7

    0

    100.00%

     

    体育局

    0

    0

    0

    0

    0

    0

    -

     

    统计局

    0

    0

    0

    0

    0

    0

    -

     

    市应急管理局

    0

    0

    0

    0

    0

    0

    -

     

    城市管理局

    6

    5

    1

    0

    6

    0

    100.00%

     

    人防办

    1

    1

    0

    0

    1

    0

    100.00%

     

    市场监督管理局

    2

    2

    0

    0

    2

    0

    100.00%

     

    市数据资源管理局

    0

    0

    0

    0

    0

    0

    -

     

    市供销社

    0

    0

    0

    0

    0

    0

    -

     

    市投资促进中心

    0

    0

    0

    0

    0

    0

    -

     

    公共资源交易监督管理局

    0

    0

    0

    0

    0

    0

    -

     

    医疗保障局

    8

    8

    0

    0

    8

    0

    100.00%

     

    广电台

    0

    0

    0

    0

    0

    0

    -

     

    机关事务管理局

    0

    0

    0

    0

    0

    0

    -

     

    公积金管理中心

    2

    2

    0

    0

    2

    0

    100.00%

     

    重点处

    1

    1

    0

    0

    1

    0

    100.00%

     

    江东控股集团

    0

    0

    0

    0

    0

    0

    -

     

    消防支队

    1

    0

    1

    0

    1

    0

    100.00%

     

    总工会

    2

    2

    0

    0

    2

    0

    100.00%

     

    团市委

    3

    2

    1

    0

    3

    0

    100.00%

     

    妇 联

    0

    0

    0

    0

    0

    0

    -

     

    残 联

    0

    0

    0

    0

    0

    0

    -

     

    税务局

    5

    5

    0

    0

    5

    0

    100.00%

     

    气象局

    0

    0

    0

    0

    0

    0

    -

     

    烟草局

    0

    0

    0

    0

    0

    0

    -

     

    检验检疫局

    0

    0

    0

    0

    0

    0

    -

     

    海 关

    0

    0

    0

    0

    0

    0

    -

     

    邮政局

    0

    0

    0

    0

    0

    0

    -

     

    银监分局

    4

    4

    0

    0

    4

    0

    100.00%

     

    保险协会

    0

    0

    0

    0

    0

    0

    -

     

    公交集团

    3

    3

    0

    0

    3

    0

    100.00%

     

    港华燃气

    3

    3

    0

    0

    3

    0

    100.00%

     

    供电公司

    1

    1

    0

    0

    1

    0

    100.00%

     

    首创水务

    1

    1

    0

    0

    1

    0

    100.00%

     

    马鞍山电信

    0

    0

    0

    0

    0

    0

    -

     

    马鞍山移动

    0

    0

    0

    0

    0

    0

    -

     

    马鞍山联通

    2

    2

    0

    0

    2

    0

    100.00%

     

    中广有线

    1

    1

    0

    0

    1

    0

    100.00%

     

    铁塔公司

    0

    0

    0

    0

    0

    0

    -

     

    地方金融监管局

    0

    0

    0

    0

    0

    0

    -

     

    退役军人事务局

    0

    0

    0

    0

    0

    0

    -

     

    注:本月部门在线回复统计时间为2019年5月26日至2020年6月25日,查看详细回复情况可登陆市民心声论坛每月情况通报栏目。

     

    附件2:

    2020年6月份政府网微博微信办理单位在线回复情况统计表

     

    部门名称

    总帖数

    办结数

    办结率

    含山县

    2

    2

    100.00%

    和县

    4

    4

    100.00%

    当涂县

    2

    2

    100.00%

    花山区

    4

    4

    100.00%

    雨山区

    8

    8

    100.00%

    博望区

    4

    4

    100.00%

    教育局

    1

    1

    100.00%

    卫生健康委

    2

    2

    100.00%

    医疗保障局

    1

    1

    100.00%

    自然资源和规划局

    1

    1

    100.00%

    市公积金中心

    1

    1

    100.00%

    合计数

    30

    30

    100.00%

     

    扫描二维码随身看资讯
    本主题由 mh7w5y8b 于 2020-07-24 16:31:26 审核通过
    市民心声论坛提醒您:1、所有内容,一经提交,均无法撤销或删除,请您慎重对待每一次发言; 2、在必要时,您将承担一切因您的行为而直接或间接引起的法律责任; 3、所有留言本站在未调查核实前,概不负责其真实性。